A torrent failed or seems stuck
No peers for 6 hours, too large for your limit, or removed after an abuse report: what each means and what to do.
Stuck on Fetching metadata
Fetching metadata means our servers are asking peers for the torrent's file list. It usually takes a few seconds; for a torrent nobody shares, it can take much longer. There's nothing to do on your side: it either starts, or fails after 6 hours.
Downloading, but at zero speed
The speed of a torrent that isn't cached depends on its peers. At zero, it's waiting for them. It only fails after 6 hours without any progress.
Failed: no peers
A torrent that makes no progress for 6 hours is marked Failed and stopped. Usually, nobody is sharing it at the moment. Peers can come back: press Retry later and our servers start it again.
Failed: too large
A torrent over your size limit fails as soon as its size is known: 10 GB on the free trial and free accounts, 250 GB with a pass. With a pass, add it again. Over 250 GB, it can't be fetched.
Unavailable
A torrent removed after a valid abuse report shows as Unavailable: its files are deleted, its links stop working and nobody can add it again. See Abuse and takedowns.