Contact us
Email is how to reach us: there's no form and no chat. Write to the right address and a person gets back to you.
- support@ninjadebrid.net
Support
Torrents, links, players, speed and your account.
We usually reply within one working day.
- billing@ninjadebrid.net
Billing
Buying a pass, payments and refunds.
Pass requests are usually handled within a few hours.
- abuse@ninjadebrid.net
Abuse and takedowns
Copyright notices and illegal content, following our notice procedure.
We review every notice promptly.
- privacy@ninjadebrid.net
Privacy
Requests about your personal data: access, correction, deletion.
We reply within one month at most, as the GDPR requires.
What to include
- The email address of your account, and write from it if you can.
- For a torrent: its hash (the
btihvalue in its magnet link) or the address of its page in your Library. - What you did, what you expected, and what happened instead. The exact error message helps.
- Your browser or app, and your device.
- For a slow download: the result of the speed test and your download manager's settings.
Never send your password: we'll never ask for it.